# How can we help?

Find answers below or email [support@reflct.co](mailto:support@reflct.co)— we read and reply to everything personally, usually within 24 hours.

## Common questions

### Account & Login

1. **I didn't receive my confirmation email.**  
   Check your spam or junk folder first — confirmation emails occasionally land there. If it's not there, try signing up again with the same email address. If you continue having trouble, email support@reflct.co and we'll sort it out manually.

2. **How do I change my email address?**  
   Go to Settings → Account → Change email. Enter your new email address and confirm it via the link we send you. Your entries and data stay exactly as they are.

3. **How do I reset my password?**  
   On the login screen, tap "Forgot password" and enter your email address. You'll receive a reset link within a few minutes. Check your spam folder if it doesn't arrive.

4. **Can I sign in with Google, LinkedIn, or X?**  
   Yes — all three are supported on the login and signup screens, alongside email and password.

### Reminders

1. **I'm not receiving my reminder emails.**  
   Check a few things: first, confirm reminders are enabled in Settings → Reminders. Second, check that your reminder time is set correctly for your timezone — Reflct uses the timezone you set during onboarding. Third, check your spam folder. If reminders still aren't arriving, email support@reflct.co with your account email and we'll investigate.

2. **Can I change my reminder time?**  
   Yes — go to Settings → Reminders and tap the reminder time to change it. Changes take effect from the next scheduled reminder.

3. **Can I turn reminders off?**  
   Yes — toggle off Daily reminder in Settings → Reminders at any time.

### Entries & Data

1. **Can I edit an entry after submitting it?**  
   You can edit today's entry until midnight. Go to the entry from your Dashboard or History and tap the edit icon. Entries from previous days cannot be edited.

2. **Why can I only see 30 days of history?**  
   Free accounts include 30 days of entry history. Upgrading to Pro gives you unlimited history going back to your first entry.

3. **How do I export my data?**  
   Go to Settings → Data → Export my data. You can download everything — entries, mood scores, responses, and profile data — as JSON or CSV. This is always free regardless of your plan.

4. **How do I delete my account?**  
   Go to Settings → Delete account. This is permanent and immediate — all your entries, mood data, and profile are deleted and cannot be recovered. Your subscription is cancelled at the same time if you have one.

### Pro & Billing

1. **What's included in the free plan?**  
   The free plan includes daily guided questions, voice entries, mood tracking, 30-day history, streak tracking, evening reminders, and AI acknowledgment after every entry. It's genuinely useful without ever paying.

2. **What does Pro add?**  
   Pro adds AI weekly summaries every Sunday, deep pattern detection at 20+ entries, AI monthly mood narrative, full-text search across all entries, unlimited history, and question swapping with preference learning. Pro is $7.99 per month or $49.99 per year.

3. **How do I upgrade to Pro?**  
   Go to Settings → Subscription → Upgrade to Pro. You can choose monthly or annual billing. Annual saves 48% compared to monthly.

4. **How do I cancel my subscription?**  
   Go to Settings → Subscription → Manage subscription. This opens the Stripe billing portal where you can cancel at any time. You keep Pro access until the end of your current billing period.

5. **I was charged but my account still shows Free.**  
   This occasionally happens if there's a delay between payment and our system updating your account. Wait a few minutes and refresh the app. If it's still showing Free after 10 minutes, email support@reflct.co with your account email and payment confirmation and we'll fix it immediately.

### Privacy & Security

1. **Can Reflct read my journal entries?**  
   Your entries are processed by AI only to generate your personal insights — weekly summaries, pattern detection, and acknowledgments. We do not read your entries manually. Anthropic (who powers our AI) does not use API data to train their models. Full details at reflct.co/privacy-policy.

2. **How do I keep my entries private?**  
   Your entries are stored with row-level security — only your account can access them. We recommend using a strong password or signing in with Google for additional security.

3. **Is my payment information stored securely?**  
   All payments are processed by Stripe. Reflct never stores your card details — Stripe handles all payment data with bank-level security.

4. **Can I delete the app's "understanding" of me without deleting my journal?**  
   Yes. In the mobile app, open Your Portrait and use "Clear saved intelligence data" to remove your intelligence profile and writing-style snapshot. Your journal entries stay intact; new insights rebuild as you continue reflecting.

## Still need help?

Email [support@reflct.co](mailto:support@reflct.co) and we'll get back to you personally, usually within 24 hours. No bots, no support tickets, no waiting.