## 1. Overview

We want you to have a great experience with Reflct. If you encounter a significant issue that prevents you from using the platform normally, you may be eligible for a refund under the conditions described below.

## 2. Eligibility

Refunds are available when a verified bug or technical issue prevents you from using core features of Reflct consistently for more than 48 hours. Core features include:

- Creating and submitting daily journal entries
- Accessing your entry history
- Receiving AI-generated acknowledgments and summaries
- Using mood tracking and insights
- Accessing Pro features included in your subscription

Refunds are not available for reasons unrelated to platform functionality, such as change of mind, lack of use, or dissatisfaction with AI-generated content.

## 3. Refund Window

Refund requests must be submitted within **7 days** of the date you were charged for your subscription. Requests made after this window will not be eligible for a refund.

## 4. How to Request a Refund

To request a refund, email us at [support@reflct.co](mailto:support@reflct.co) with the following information:

- The email address associated with your Reflct account
- A description of the issue you experienced, including what feature was affected and when the problem started
- Evidence of the issue (screenshots, screen recordings, or error messages)
- Confirmation that the issue persisted for at least 48 hours

## 5. Review Process

We will review your request and respond within 3 business days. If your request is approved, the refund will be issued to the original payment method via Stripe. Refund processing time depends on your bank or card issuer, but typically takes 5–10 business days.

## 6. Cancellations

You can cancel your Reflct Pro subscription at any time from your Settings page. Cancellation takes effect at the end of the current billing period. No refund is issued for the remaining time in a billing cycle after cancellation.

## 7. Contact

If you have questions about this policy, contact us at [support@reflct.co](mailto:support@reflct.co).